Privacy Policy

This privacy policy explains how Virtuelle Welten GmbH collects, uses, and protects your personal data when you use our site and related services. Virtuelle Welten GmbH, located at 34 Invalidenstrasse, 4th Floor, Berlin, Berlin, 10115, Germany, is the data controller responsible for processing your personal data.

We may collect various types of personal data. This includes information you provide directly to us, such as when you create an account or communicate with us. This might include your username, profile information, communications with support, or information you provide when participating in surveys or promotions. We also collect data automatically as you use our site and services. This can include technical information like your IP address, device type, operating system, browser information, and usage data such as game progress, scores, activity logs, interaction with other users, and virtual currency transactions. Information regarding your interaction with features like spin mechanics, slot mechanics, daily bonuses, and virtual currency systems is also collected. In some cases, we may receive data from third parties, such as social networks if you choose to link your account, or analytics providers who help us understand service usage.

We process your personal data based on several legal grounds. Processing may be necessary for the performance of a contract with you, such as providing access to and operating our games and services, managing your account, and processing virtual currency transactions. We may also process your data based on our legitimate interests, such as improving our services, developing new features, ensuring the security and integrity of our platform, analyzing service usage, conducting research, and for marketing purposes, provided these interests are not overridden by your data protection rights. In some situations, we process data based on your explicit consent, for example, for certain types of marketing communications or data sharing activities. We may also process your data to comply with legal obligations or protect vital interests.

Your data is used for various purposes to operate and improve our service. This includes providing, operating, and maintaining our games and services, managing your account and preferences, enabling multiplayer functionality and social interactions, processing virtual currency purchases and transactions, personalizing your experience, and providing customer support. We use data to analyze how our site and services are used, monitor and analyze trends, and improve our games and content, such as optimizing game mechanics, virtual currency systems, and bonus features. Data is also used to ensure the security and integrity of our platform, detect and prevent fraud and illegal activities, and enforce our terms of service. With your consent or based on legitimate interests, we may use your data to send you promotional communications about our services, special offers, and events.

We may share your personal data with third parties in certain circumstances. We share data with service providers who perform services on our behalf, such as hosting providers, analytics services, customer support providers, and marketing platforms. These service providers are contractually bound to protect your data and use it only for the purposes for which it was disclosed. We may share data with business partners for marketing or promotional activities, typically with your consent. Data may also be shared with other users of the service as part of the social and multiplayer features, such as displaying your username, scores, and activity. We may disclose your data if required by law, such as in response to a court order or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others. In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine the retention periods include the nature and purpose of the data, the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure of your data, the purposes for which we process your data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Under applicable data protection laws, you have certain rights regarding your personal data. These rights may include the right to access your data, the right to request rectification or erasure of your data, the right to request restriction of processing, the right to object to processing, the right to data portability, the right to withdraw consent where processing is based on consent, and the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or the place of the alleged infringement.

Your data may be transferred to, stored in, and processed in countries outside of your country of residence or the European Economic Area (EEA). We take appropriate measures to ensure that your personal data receives an adequate level of protection when transferred outside the EEA, such as through the use of standard contractual clauses approved by the European Commission or other legally recognized transfer mechanisms.

We implement technical and organizational security measures designed to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no security system is completely impenetrable, and we cannot guarantee the absolute security of your data.

Our site and services are not intended for individuals below the legal age required to access and use such services in their jurisdiction. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information as soon as possible.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our site or through other appropriate communication channels.

If you have questions about this privacy policy or wish to exercise your data protection rights, you may contact us by mail at Virtuelle Welten GmbH, 34 Invalidenstrasse, 4th Floor, Berlin, Berlin, 10115, Germany. You may also contact our Data Protection Officer at this address.